Our Service Guarantee
These policies are for Haven Studio, services performed by Ruthie.
Every attempt will be made to ensure that you are satisfied with your experience at Haven Studio. In the event that you are not completely satisfied, please communicate that at the time of your service or within 48 hours after your service has been performed.
Refunds
All services are non-refundable, but we will be more than happy to schedule a corrective service free of charge. The service must be a mistake from the service provider, not something you might have changed your mind (after the service has been performed). You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. It is important you contact the Studio as soon as you are unhappy, so we can schedule you As Soon As Possible for a corrective service.
Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result. There will be more information about this during your consultation.
Right to Refuse Service
Haven Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior.
Return Policy
We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given however an in Salon credit will be issued.
24 Hour Cancellation Policy
We understand that unforeseen circumstances happen and you may need to cancel or change an appointment. In order to respect the time of both our guests and staff, we simply ask that you notify us of a cancellation or reschedule no less than 24 hours prior to the appointment. This allows us ample time to fill the appointment should you need to cancel your service. Appointments that are cancelled less than 24 hours prior to the start of your service, will result in 50% of the cost of services you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation.
No Show
In order to respect our time, if an appointment is no showed you will be subject to a no show fee charge of 50% of the total amount due for services, and possibly serviced on a walk-in only basis. Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.
Late
Please be courteous to your Artist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment and assess a fee for the cost of services that you were scheduled for.
Children
All children under the age of 18 must be accompanied by an adult while the consultation is performed. If a child under the age of 18 is receiving a service, a consent form must be signed prior to the service is performed.
Methods Of Payment
Haven Studio accepts cash and all major credit cards.
Reservations
You may request a reservation on our website.
Online Scheduling
Your request will be scheduled based on Artist availability.
Head Lice
It is against our Studio Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.
Privacy
Information collected from this site is only used if we need to contact you for further information regarding your appointment.
We greatly appreciate your cooperation in providing us with your contact information.